Terms & Conditions

Buying from this website:

This will need to be tweaked when final design/click count is finalised.

Returns Policy:

In the unlikely event that you are unhappy with your purchase, we will gladly provide you with a refund or send a replacement. Should you wish to send back unwanted goods please contact us by email or telephone for full instructions. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from our payment gateway within 30 days of cancellation (but usually on the same day as the refund is issued).

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Caveat Emptor:

I sell my items through many channels. Car clubs, Overseas licensees, eBay, Trade shows, Auto jumbles and so forth. Stock levels will fluctuate throughout the year. I endeavour to have all items in stock at all times but there will be times when an item runs out of stock. Some items can be re-ordered quickly whilst others have to be manufactured especially and these items naturally take longer. I operate a back order system so in the unlikely (ahem) event that an item you have ordered is out of stock, I will fill the order with the items in stock and ship any subsequent out of stock items to you at a later date with no additional costs on your part. I'm a reasonable man and my aim is to please, but if you cannot be civil and/or reasonable I reserve the right to refuse you my services.

 

Alternative ordering methods:

You can also order parts by phoning or emailing me and I will give it my immediate attention. I generally keep office hours (9-5).

 

Legal Mumbo Jumbo:


When confirmation of order is received, this is to indicate that we have received your order only. It does not indicate that a contract does exist between us. Any contract will commence for both parties when we send you an invoice. We have included this caveat to protect us in case that a mistake has been made in pricing or we are no longer able to supply a particular part for whatever reason. In the case of a change of price, we will contact you in the first instance to ensure that any price difference is acceptable.


Postage & Packaging:

I operate a tiered P&P structure as laid out below:

 Price Point

 Domestic (UK)

 European

 World Wide

 £0.01>£10.00

 £3.75

 £4.75

 £6.75

 £10.01>£20.00

 £3.95

 £5.50

 £7.75

 £20.01>£40.00

 £4.75

 £6.25

 £8.75

 £40.01>£50.00

 £5.25

 £8.50

 £10.75

 £50.01 or over

 F.O.C

 £10.99

 £16.99

Goods are shipped first class signed for and should be received within 5 working days.

The above table does not include single high value and or heavy/bulky items. For these I kindly ask that you contact me directly for a quote on overseas shipping.

 

Privacy

I take your privacy seriously. I do not keep records of your credit card details and I most definitely will not sell your email/address details to any third party. I will contact you to keep you up to date with your order.

 

My contact details are:

AVO Suffolk Ltd.

Company Number:8582531

VAT Number: GB 205 7492 06

Address: The Old Estate Office The Street Freston Suffolk IP9 1AF United Kingdom

Phone: +44 (0) 1473 313000

Mobile: +44 (0) 797 66 02 999

Email: billy@escortrs.co.uk